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As talented a writer as you are an audio producer, Tim. Thank you for the brilliant reminder!
Thanks for the kind words, Mike.
Great article Tim! I tell everyone interested in this business that you must: a) be good at what you do and b) be someone with whom others want to work. Ultimately, those are the two keys to success.
Repeat customers are the holy grail of small business success and should arguably be number one on the list of priorities for any owner. Profitability and growth are all well and good but neither come without garnering a base of loyal customers who keep coming back, particularly during times when business is slow.
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